The purpose of the admissions vetting process is to identify agents (CSP's) that have an ability to work from home, on individual applications so that we can be assured that the agent (CSP) possesses the basic skills required to thrive in a virtual environment
Previous experience is not essential but it is always nice to hear from people that have worked in customer service / contact centre roles previously.
The admissions process currently consists of the following:
Apply via the Arise UK Website and create a profile, where your journey will begin. To create your profile and when it asks how you heard about Arise, please use CSP ID 1098787 , the site is , once this has been setup then use Company ID 71776 to affiliate with Free Flex.
Go through an Admissions IQ voice screening - you will be answering simple questions via an automated process - this is to check your tone and ability to be heard and understood.
Apply for a CRB (Criminal Record Background Check) these cost about £25 for a basic one and you will get to keep it, we will need a copy of it for our records. On some programs this will be free, so do check this as you are are progressing.
(The why is because we deal and process sensitive data)
PICK A CLIENT
It is down to you to which Client you wish to train for if there is more than 1 available at any given time. We can recommend but at the end of the day this is a personal decision you need to make based on your own skills and abilities
Pay for the course and then start training this varies depending on the client you choose, some clients refund this and pay a bonus on completion.
Clients will usually offer 4 hour sessions which you must be able to attend each day (Mon-Fri)
When certified from training you then start working usually within 48hrs.
It’s very simple and nothing too taxing but you do need to have self motivation and dedication to do this type of work.